Comments on: I’m fed up of companies not delivering products (yes, you Nokia!)

By: red

red — Wed, 13 Jan 2010 07:31:09 +0000

I feel with you….ordered it quite a while ago and it’s becoming later and later to become available. I’m already looking out for alternatives now.

By: Diego E. “Flameeyes” Pettenò

Diego E. “Flameeyes” Pettenò — Tue, 12 Jan 2010 20:40:20 +0000

Well, doesn’t it remind you of Google’s hype over Wave when it was still “closed up”, and the invites trickling down for about a month before it… uh? I haven’t heard of Wave in the past three months or so, I wonder if it’s alright…

By: Steven

Steven — Tue, 12 Jan 2010 19:41:02 +0000

Note that I did buy the device trough a Nokia reseller, you can’t directly buy from them in Switzerland. So the policy isn’t really that nice…the reseller is more than happy to have a bigger margin this way. In any case, i cancelled my order today…I’ll probably order the N900 again when it will be available. Btw, this is only an example to illustrate a lousy practice that you often see in the “high tech” world.

By: Oli

Oli — Tue, 12 Jan 2010 19:37:29 +0000

If they do drop the price, you’re more than within your rights to get a refund and order again. Just calling them up and explaining this logic to them might get you the partial refund without having to go to the back of the queue.

And in fairness to Nokia, their preorder policy is pretty awesome:
a) you don’t pay until being dispatched
b) you pay the lowest price between your order and dispatch

These are common sense but I’m sure a lot of companies don’t follow them without the customer prompting action.